EVENTS & NEWS
AOAC Ski Trip 2009
For 2009 the AOAC Ski and Snowboarding Trip will be to Alpe D'Huez...
by Liz on 11-May-08 22:01
Planning a weekend
The fact you are reading this is brilliant. We need YOU. please read on...........
by Clare Gundry on 16-Mar-08 13:05
Home » Committee » Policy Documents » Complaints
Complaints
We hope that you will not have any cause to complain about the club however, if you find that you have an issue that you want to raise about something we would advise that in the first instance you should try to speak to the individual concerned to try and resolve any issues with them directly. If this does not prove effective or you are not happy with how the matter is left please then contact a member of the committee, either by email or telephone. You should set out the nature of the complaint and what steps you have taken to resolve the issue.
- we will treat your complaint seriously and in confidence
- we will not treat you differently from other people just because you have complained
- we will not discriminate against you because of any disability, your colour, race, religion, age, sex or sexual orientation
- we will always acknowledge receipt of you complaint, tell you who is dealing with it and let you know when you can expect a reply
Last Updated – 14th March 2005